Refund Policy

Refund requests are reviewed based on the type of booking, cancellation time, payment status, attraction policy, and whether the service has already been provided.

Approved refunds may be processed through the original payment method where possible. Processing time may vary depending on PayPal, Stripe, bank, or card provider timelines.

No-shows, late arrivals, incorrect pickup details, or cancellations made too close to the scheduled tour or transfer may not qualify for a refund.

If a tour or pickup must be cancelled by Go Helix Tourz or one of its partners, we may offer a reschedule, credit, partial refund, or full refund depending on the situation.

To request a refund, please contact our support team with your booking reference number.